Refund Policy
We want a paid report to deliver the service you purchased. This policy explains what happens when a payment is duplicated, a report cannot be completed, or you believe there is a problem with your purchase.
The checkout-generated report described below is the A$29 Snapshot (Full AI Visibility Report). Pro AI Visibility Audit and Fix My AI Visibility requests are separate: scope and delivery are agreed before payment or work. Sending a request is not a purchase. For an issue with separately accepted work, contact support with the agreed scope and purchase details.
1. Failed or incomplete Snapshot reports
If you have paid and the Snapshot report cannot be completed because of a service fault, provider failure or other technical problem, contact us at support@amirecommended.com.au.
We will investigate the payment and report state. Depending on the issue, the appropriate remedy may be to resume the existing report, rerun missing checks without charging you again, restore report access, or provide a refund.
2. Duplicate or incorrect charges
If you believe you were charged twice for the same intended report, or the charged amount does not match the amount shown at checkout, contact support with enough information for us to locate the payment. Do not send full card details by email.
Verified duplicate or incorrect charges will be corrected or refunded as appropriate.
3. Change of mind
Each Snapshot report is generated from the specific business scan selected at checkout. Once generation of that customised digital report has begun or the report has been delivered, we do not normally offer a refund solely because you changed your mind.
This does not affect any right to a refund, replacement or other remedy that applies under the Australian Consumer Law or other applicable law.
4. Dissatisfaction with the result
A low score, an unexpected competitor, provider disagreement, or a result that differs from a later AI response is not by itself a service failure. The product is a point-in-time audit of the checks actually performed, not a guaranteed ranking or favourable outcome.
If you believe the report did not perform the advertised checks or contains a genuine technical error, contact us and we will investigate.
5. How to request help or a refund
Email support@amirecommended.com.au and include:
- the business name used for the report;
- the approximate purchase date and time;
- the report link or report reference if available; and
- a short description of what went wrong.
Please do not email card numbers, security codes or passwords.
6. Refund processing
Approved refunds are returned through the original payment method where possible. Your bank or card provider controls how long the refunded amount takes to appear after it has been processed.